We know how frustrating it can be if you have already allocated some budget to purchase equipment for your employees in the past. Fleex can offer you two different options regarding these purchases:

We can buy them all back from you, so the items no longer belong to your. (It also means you are no longer responsible for their maintenance ;))
We can put these employees in a group with a smaller number of points, and create another group for your new hires.

Who deals with the employees requests (maintenance, catalogue offers, points systems…) .

At Fleex, we take care of everything! Each employee can contact our support team by email, and we will take care of the maintenance of his equipment.

A screen isn't working properly anymore ? Not worries! In less than 24 hours, we'll make sure to setup the delivery of a new monitor, then the collection of the old one (that we refurbish) so your collaborator can work in the best work-from-home conditions.

Do I need to validate every order ?

After they log in to their Fleex account, your employees can order their equipment in full autonomy within the bucket of points you decide to give them.

You don't need to validate every order.

How does Fleex work ?

To equip your employees while working from home, Fleex allows you to allocate a monthly budget and set up a personalized product catalog amongst a wide selection of ergonomic equipments. Together, we help you tailor your product catalog to your needs, reflecting the remote experience you want to offer your employees.
The predefined budget is subsequently converted into a number of points made available to your employees. Points allow your employees to independently select and shop items on our platform.
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What happens next? Nothing! Fleex takes care of everything so you don't have to. We ship, deliver, install and repair all equipment, and when a person leaves the company, we collect and redistribute it.
Your employees get the equipment they need to work from home efficiently and you benefit from a centralized asset management system.

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The little bonus ? We only work with renowned brands, who provide long lasting and high quality equipment that we recondition to give it a second life!

Equipment

Can my employee buy back their Fleex items ?

Yes, Fleex's rent-to-own policy allows your employee to purchase items they wish to keep.

Our support team will make them a buyback offer. The amount will be determined on a case by case basis.

What if there are products I don't want my employees to order ?

It's not a problem at all.

In our admin settings, you can choose to activate or deactivate each one of our products.

Are all your products new ?

All our items are refurbished, some are new but will be refurbished afterwards.

Each Fleex item is refurbished, cleaned and goes through a thorough quality control process before being shipped to a new user again.

Can my employees change their equipments ?

Yes, it is totally possible for your employees to change their equipments.

We will jointly establish reasonable rules allowing employees to change items if they dislike them. Generally speaking we allow up to two changes per user per 24-month period.

Who does the equipment belong to ?

All the products ordered on our app are the sole property of Fleex.

How does Fleex ensure that the products provided to employees are safe and comfortable ?

We carefully select premium products by only working with brands using high standards of quality, comfort, and safety.

All our items come from renowned brands such as Herman Miller, Hay, and Sedus. Their products are used in many offices and coworking spaces and are a perfect mix of design, ergonomics, and durability criteria. This ensures that your teams have appropriate furniture limiting the risk of injuries.

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A dedicated Fleex team also looks after the comfort of your employees, daily.

We work with ergonomists and physiotherapists to design our catalog. In collaboration with Weasyo, we offer a newsletter with health advice once a month and your employees can even schedule a 10min-visio consultation with them from their Fleex account.

Logistics

What procedure must my employee follow when moving out ?

In the event of a relocation, your employees must inform our support team (support@fleex.com) of their new address. We will contact them and take necessary steps to transfer their equipment to their new location.

What happens if an employee leaves the company ?

When an employees leaves the company, all you have to do is send an email at support@fleex.com.

Our support team will get in touch with your employee to setup a date and a time to collect their items.

His subscription stops when all their products are back in our premises. Any incurring fees are detailed in the contract discussed with your Sales representative.

How fast are your delivery times ?

High tech equipment is delivered within 5 working days, depending on stock availability.

For furniture (i.e. chairs and desks), you can expect to be delivered within 10 working days in France and 15 days outside of France.

Can my employees order in multiple installments ?

Your employees do not have to order everything at once, they can space out each equipment order at no additional cost for your company if they wish to.

Where do you deliver ?

To date, we cover all the following countries:

France
Germany
Austria
Belgium
Luxembourg
The Netherlands

Our operations teams are working to extend our delivery capacity in Spain and Portugal which should be operational during the course of 2021.

Please note that small items like high tech equipments can be delivered all over Europe. Feel free to send us a message through our website chat for more information!

Subscription

What happens if there is no orders at the beginning of the commitment period ?

Your Fleex commitment is based on a minimum commitment of subscription fee (The company commits to pay a minimum monthly fee calculated by multiplying the number of active users committed at the start of the contract by the associated monthly subscription plan).

You will therefore have to pay the full amount at the start of your contract, regardless of the number of users who actually decide to log in to the platform to order items.

We jointly define the number of active users to commit to in the contract by forecasting demand as accurately as possible. Setting a minimum commitment allows us to stock appropriate inventory levels, to provide high quality service and to reduce delivery times.

How will I be billed each month ?

You will be billed annually for a minimum commitment of subscription fee (The company commits to pay a minimum monthly fee calculated by multiplying the number of active users committed at the start of the contract by the associated monthly subscription plan).

All other adjustments (mainly related to the addition of active users resulting in a total fee amount above the Minimum Commitment of subscription fee for instance) are billed monthly.

What happens at the end of the commitment ?

At the end of the contract, we will discuss the renewal terms (duration, number of active users, etc.) that are most suitable to your company's needs.

When a contract is renewed, equipments will not be replaced unless of course they are damaged. We are very committed to the circular economy and aim at reducing or obsolete waste due to unnecessary replacements as much as possible.

Is there a commitment period ?

Fleex subscription plans are valid for a renewable 24-month commitment period for the company.

The company commits to pay a minimum monthly fee calculated multiplying the minimum number of active users committed at the start of the contract by the associated monthly plan.

An active user is a person who order at least 1 item and hasn't returned it yet. If an employee logs in to their Fleex account but doesn't order anything, they won't be considered as an active user.

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Conversely to the commitment of the company, users have a lot of freedom.

They can switch equipment anytime during the contract (within the limit of times agreed upon in the contract). They can leave the company and be replaced by another employee.

This means you can partially absorb your employee turnover rate as active user seats are transferable.

What are the different plans ?

Our subscription plans include all the following services: logistics, delivery, collection, customer service & support, breakage insurance and a platform access.

We assist you through the entire life cycle of your employees and manage all the resulting product flows, even from items previously purchased.

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The price of your Fleex subscription plan will depend on two things: the number of active users (a person who ordered at least 1 item and who hasn't returned it yet) and the contract duration.

Our package enables your employees to log in to their personal account and select products they need using our points system.

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